There could be a few reasons why your barcode isn't scanning.
Please try exiting out of the app and fully close the application. Wait a few minutes and reopen app. If you are still having issues, you can try updating the app to the latest version via the app store.
Additionally, please ensure that you have logged into your original GOMEX account. If you select login with Apple ID, Facebook or Google, it will create a new account rather than log you into your old one. As a result of this, your barcode may not come up as ‘active’.
If you are logged into your original GOMEX account and need any assistance with getting your GOMEX barcode to work, fill in the form below and one of the Guest experience team will get back to you
If you miss out on scanning your barcode with any purchases, keep the receipts and send them through to our team via the form below and we can add these points to your account.